최신EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 - ITSM20FB무료샘플문제
문제1
The service provider thinks that the service levels will not be met might a certain incident occur.
When will the customer be informed?
The service provider thinks that the service levels will not be met might a certain incident occur.
When will the customer be informed?
정답: D
문제2
What is meant by the Urgency of an Incident?
What is meant by the Urgency of an Incident?
정답: D
문제3
Which process includes the responsibility of recovering the service as quickly as possible?
Which process includes the responsibility of recovering the service as quickly as possible?
정답: A
문제4
When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management (SLM) require input?
When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management (SLM) require input?
정답: D
문제5
What must be included in a well defined Process structure?
What must be included in a well defined Process structure?
정답: A
문제6
What is a function of processes?
What is a function of processes?
정답: C
문제7
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
정답: D
문제8
One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location. What is the name of this location?
One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location. What is the name of this location?
정답: D