최신BCS Practitioner Certificate in Modelling Business Processes 2018 - MBP18무료샘플문제
문제1
When ordering goods from an online shop, a customer is given a choice of delivery methods. If the customer lives within certain qualifying locations, they can select same day delivery for an extra cost.
Request of location the customer can choose to have their order delivered to their home for a change of €2 select a weekend delivery to their home for €6, or choose to have their order delivered to a local store to collect, which is free.
Purchase of large products are dealt with by a separate delivery service, so customer are contacted once their order has been placed to arrange special delivery.
What are the input for the task select delivery type?
When ordering goods from an online shop, a customer is given a choice of delivery methods. If the customer lives within certain qualifying locations, they can select same day delivery for an extra cost.
Request of location the customer can choose to have their order delivered to their home for a change of €2 select a weekend delivery to their home for €6, or choose to have their order delivered to a local store to collect, which is free.
Purchase of large products are dealt with by a separate delivery service, so customer are contacted once their order has been placed to arrange special delivery.
What are the input for the task select delivery type?
정답: D
문제2
The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.
The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.
Which of the following includes an internal and external performance measure?
The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.
The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.
Which of the following includes an internal and external performance measure?
정답: B
문제3
A company's electronic content management system was implemented last year, a business analyst has now been brought in to assess the business benefits of the system.
The analyst learnt that the project's business case wasprimarily built around the efficiency that paperless order processing would bring and that the project went well, but the expected business benefit have not all been realized. In the course of an investigation, it was found that the sales team are continuing to out hard copies of customer order.
Which element of POPIT did the project not fully consider?
A company's electronic content management system was implemented last year, a business analyst has now been brought in to assess the business benefits of the system.
The analyst learnt that the project's business case wasprimarily built around the efficiency that paperless order processing would bring and that the project went well, but the expected business benefit have not all been realized. In the course of an investigation, it was found that the sales team are continuing to out hard copies of customer order.
Which element of POPIT did the project not fully consider?
정답: C
문제4
A business analyst has documented the following description for the task 'Mark Script
1. Do Mark Script
2. Assessor enters student-id
3. IF system finds student-id
4. THEN display student details
5. ELSE return to step 3 (re-enter student-id)
6. Download script
7. ENDIF
8. Mark script
9. IF student fails
10. THEN write feedback comments about the script
11. ENDIF
12. Indicate that script is fully marked
13. System transfers marker fee amount to assessor's account
14. ENDDO- end of the mark script task
If an activity diagram is drawn for this task, how many flows will there be to the final c1ompletion (Shown as a bull's eye) of the diagram?
A business analyst has documented the following description for the task 'Mark Script
1. Do Mark Script
2. Assessor enters student-id
3. IF system finds student-id
4. THEN display student details
5. ELSE return to step 3 (re-enter student-id)
6. Download script
7. ENDIF
8. Mark script
9. IF student fails
10. THEN write feedback comments about the script
11. ENDIF
12. Indicate that script is fully marked
13. System transfers marker fee amount to assessor's account
14. ENDDO- end of the mark script task
If an activity diagram is drawn for this task, how many flows will there be to the final c1ompletion (Shown as a bull's eye) of the diagram?
정답: B