최신Oracle Service Center 2022 Implementation Professional - 1z0-1038-22무료샘플문제
문제1
Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered to all recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?
Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered to all recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?
정답: A,E
문제2
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?
정답: B
문제3
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
정답: E,F
문제4
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
정답: C,D,F
문제5
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
정답: C
문제6
Which two statements are true when working with add-ins in a Custom Object workspace?
Which two statements are true when working with add-ins in a Custom Object workspace?
정답: A,E
문제7
Which three statements are true about navigation sets?
Which three statements are true about navigation sets?
정답: B,E,F
문제8
In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
정답: A
문제9
What must you set to enable the email channel?
What must you set to enable the email channel?
정답: A
문제10
Which setup sequence is used to give permissions to an individual to access an application?
Which setup sequence is used to give permissions to an individual to access an application?
정답: C