Avaya Aura(TM) Contact Center Implementation

문제1
A customer has an Avaya Aura(TM) Contact Center with Application Module Link (AML) connectivity to
an Avaya Communication Server 1000 (CS1000) switch. Trouble-shooting a Controlled Directory
Numbers (CDN) call problem has begun, It has been configured that Contact Center Manager Server
(CCMS) has acquired the CDN
What should be occurring at this time on the CS1000 switch?

A. RPRT should be set to YES

B. CNTL should be set to YES

C. The ASID parameter should set to YES

D. VSID is defined

정답: B

문제2
Which pre-installation preparations must be completed on a Platform Vendor Independent (PVI) server
before installing Avaya Aura(TM) Contact Center server applications?

A. Enable IPV6. Ensure SNMP is enabled. Enable NetBIOS. The Contact Center Subnet (CLAN) card
must the first in the binding order

B. Disable IPV6. Ensure SNMP is enabled .Disable NetBIOS .The ELAN card must be first in the binding
order

C. Disable IPV6. Ensure SNMP is enabled. Disable NetBIOS. The Contact Center Subnet (CLAN) card
must be first in the binding order

D. Enable IPV6 . Ensure SNMP is disabled. Enable NetBIOS. The ELAN card must be first in the binding
order

정답: C

문제3
You are installing an Application Module Link (AML) based Contact Center Manager Server (CCMS)
with only one network interface card (NIC) CARD After finishing the installation, and looking under the
System Control and Monitor Utility, it is noticed that the TFE, VSM and ASM services are down
Which three situations can cause this? (Choose three)

A. Within the CS1000 AML configuration, verify ELAN and VAS configuration and verify AML is enabled

B. There is no network connection between the CCMS and Communications Server 1000 (CS1000) Ping
both directions to verify the connection

C. Only a SIP-based CCMS can have one LAN card Add a second LAN card

D. Nodal License must be changed to a Corporate License, otherwise the services will stay down

정답: B

문제4
A customer is installing Avaya Aura(TM) Contact Center with Application Module Link (AML) connectivity
to an Avaya Communication Server 1000 ( CS1000) switch with a remote survivable CS1000 backup site
(Geographical Redundancy) As part of the solution the customer wants to implement an AML based
contact center with Contact CENTER Manager Server (CCMS) installed in the main site and in a remote
Backup site. You are currently installing the primary site CCMS?
What is the process for configuring the CS1000 Remote Backup/Survival Call Server (Survival Media
Gateway)?

A. In the CS1000 System, configure a management IP and use this IP in the "Switch IP Address" field
under the CS1000 tab in the Installation Wizard

B. During CCMS Installation go to the Installation Data Window to the CS1000 tab, enter the CS1000
SMG ELAN IP address in the "Alternative Switch IP Address" Field

C. In the CS1000 System Element Manager, configure the alternate Switch IP Address, The CS1000 will
distribute the primary CCMS registration IP to the backup CS1000 SMG

D. During CCMS Installation go to the Installation Data Window to the CS1000 tab, enter the CS1000
SMG Contact Center Subnet IP address in the "Alternative Switch IP Address" Field

정답: B

문제5
You want to implement High Availability
Which licensable feature is needed as a part of the License File?

A. Universal Networking

B. Standby Server

C. Networking

D. Multiplicity

정답: B

문제6
You are installing Contact Center manager Administration (CCMA) on a standalone server
How should the IP multicast address be set on the CCMA server that

A. The CCMA server IP multicast receiving address must be the same as the IP multicast sending
address on the CCMS, but different from the IP multicast sending address in CCMA

B. The CCMA server IP multicast receiving address must be the same as the IP multicast receiving
address on the CCMS, but different from the IP multicast sending address in CCMA

C. The CCMA server IP multicast sending address must be the same as the IP multicast sending address
on the Contact Center Manager Server (CCMS) but different from the IP multicast receiving address in
CCMA

D. The CCMA server IP multicast receiving address must be the same as the CCMA server IP multicast
sending address, but different from the IP multicast sending address in CCMS

정답: A

문제7
You increased the multicast time to live value on Contact Center Manager Server (CCMS) Later when
checking the RTD multicast configuration, it is discovered that the original setting is still in effect
Which service must be restarted in Windows Services so that the new value can take effect?

A. CCMS RSM_Service, the Real-Time Statistical Manager Service

B. CCMS SDP_Service, the Statistical Data Propagator Service

C. CCMA lceRTDService, the CCMA Real-Time Display Service

D. CCMS RDC_Service, the Real-Time Data Calculator Service

정답: B

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