최신Avaya Aura® Contact Center Multimedia Implementation - 6211무료샘플문제
문제1
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
정답: B
문제2
A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)
A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)
정답: A,C
문제3
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?
정답: A
문제4
Which tool displays the status counts for each multimedia contact type?
Which tool displays the status counts for each multimedia contact type?
정답: A
문제5
Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?
Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?
정답: D
문제6
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
정답: C
문제7
Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?
Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?
정답: A
문제8
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
정답: B