최신Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation - 7391X무료샘플문제
문제1
Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura Call Center Elite Multichannel? (Choose two.)
Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura Call Center Elite Multichannel? (Choose two.)
정답: C,D
문제2
The Avaya Aura Call Center Elite Multichannel client is looking to use Preview Contacts in their call center.
Which two features of preview contacts could they use to ensure that the preview contacts are handled consistently in the call center? (Choose two.)
The Avaya Aura Call Center Elite Multichannel client is looking to use Preview Contacts in their call center.
Which two features of preview contacts could they use to ensure that the preview contacts are handled consistently in the call center? (Choose two.)
정답: B,E
문제3
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?
정답: C
문제4
A call center has eight agents. All of the agents are fluent in English, but four can also speak French.
To enable French speaking callers to talk to the appropriate agents, which Call Center Elite feature allows you to maximize the staffing resources?
A call center has eight agents. All of the agents are fluent in English, but four can also speak French.
To enable French speaking callers to talk to the appropriate agents, which Call Center Elite feature allows you to maximize the staffing resources?
정답: B
문제5
A customer with Avaya Aura Call Center Elite and Call Center Elite Multichannel wants to integrate the Elite Multichannel Desktop with the Contact Database.
What information will the customer need?
A customer with Avaya Aura Call Center Elite and Call Center Elite Multichannel wants to integrate the Elite Multichannel Desktop with the Contact Database.
What information will the customer need?
정답: D
문제6
If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15 Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15 Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
정답: D
문제7
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
정답: A
설명: (KoreaDumps 회원만 볼 수 있음)
문제8
The Avaya Aura Call Center Elite Multichannel system administrator wants to restrict the agents that can be monitored by a supervisor to specific, defined groups.
Where are the groups defined?
The Avaya Aura Call Center Elite Multichannel system administrator wants to restrict the agents that can be monitored by a supervisor to specific, defined groups.
Where are the groups defined?
정답: A