최신Salesforce Certified Administrator - ADM-201무료샘플문제
문제1
Cloud Kicks uses the standard Account Type field to indicate different account tiers. Users find this confusing, so management has asked that the field be changed to read " Tier " on the page layouts. How should a Platform Administrator implement this change?
Cloud Kicks uses the standard Account Type field to indicate different account tiers. Users find this confusing, so management has asked that the field be changed to read " Tier " on the page layouts. How should a Platform Administrator implement this change?
정답: A
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문제2
A Platform Administrator is creating a new action instruction for an agent. This action, named createCase, is designed to generate a new Salesforce Case record based on the user's conversation with the agent. Which set of Action Instructions should the administrator use for the createCase action, according to best practices for action instructions?
A Platform Administrator is creating a new action instruction for an agent. This action, named createCase, is designed to generate a new Salesforce Case record based on the user's conversation with the agent. Which set of Action Instructions should the administrator use for the createCase action, according to best practices for action instructions?
정답: A
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문제3
A Platform Administrator for Cloud Kicks needs to ensure that only the financial records belonging to each individual user are visible on the report in order to meet scope of the data privacy requirements. How should the administrator achieve this?
A Platform Administrator for Cloud Kicks needs to ensure that only the financial records belonging to each individual user are visible on the report in order to meet scope of the data privacy requirements. How should the administrator achieve this?
정답: B
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문제4
Once an opportunity reaches the negotiation stage at Cloud Kicks, the Amount field becomes required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount.
How should a Platform Administrator require this field during the negotiation stage for sales users but allow their managers to make changes?
Once an opportunity reaches the negotiation stage at Cloud Kicks, the Amount field becomes required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount.
How should a Platform Administrator require this field during the negotiation stage for sales users but allow their managers to make changes?
정답: C
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문제5
The VP of sales at Cloud Kicks has a standard sales profile and is receiving an error message that prevents them from saving an opportunity. A Platform Administrator attempted the same edit without receiving an error. How should the administrator troubleshoot this issue?
The VP of sales at Cloud Kicks has a standard sales profile and is receiving an error message that prevents them from saving an opportunity. A Platform Administrator attempted the same edit without receiving an error. How should the administrator troubleshoot this issue?
정답: D
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문제6
A Platform Administrator creates a custom text area field on the Account object and adds it to the service team ' s page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page. How should the administrator accomplish this?
A Platform Administrator creates a custom text area field on the Account object and adds it to the service team ' s page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page. How should the administrator accomplish this?
정답: B
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문제7
A Platform Administrator deactivates an agent to add a new topic and action. What happens to any ongoing user conversations with the agent?
A Platform Administrator deactivates an agent to add a new topic and action. What happens to any ongoing user conversations with the agent?
정답: B
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문제8
Cloud Kicks has three teams of customer service reps that use a custom field on the Case object to populate the team assigned to manage the tickets. The customer support manager would like a Custom Dashboard to show data specific to each team. What should a Platform Administrator do to meet this requirement? 55
Cloud Kicks has three teams of customer service reps that use a custom field on the Case object to populate the team assigned to manage the tickets. The customer support manager would like a Custom Dashboard to show data specific to each team. What should a Platform Administrator do to meet this requirement? 55
정답: B
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문제9
Cloud Kicks wants Agentforce to adapt its behavior based on real-time customer input. Which feature directly enables this capability? 1
Cloud Kicks wants Agentforce to adapt its behavior based on real-time customer input. Which feature directly enables this capability? 1
정답: D
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문제10
Agentforce is escalating cases to the support team, but the support team complains they have no context and have to ask the customer to repeat everything. Which configuration issue is the most likely cause of this issue?
Agentforce is escalating cases to the support team, but the support team complains they have no context and have to ask the customer to repeat everything. Which configuration issue is the most likely cause of this issue?
정답: D
설명: (KoreaDumps 회원만 볼 수 있음)