최신Salesforce Advanced Field Service Accredited Professional - AP-209무료샘플문제

A. Configure 'Capacity Based Resources' with an 'Hours Per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources and use
'Schedule Over Lower Priority' to allow for overbooking resources

B. Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work for all resources.
Set Operating Hours to 9-10 am for contractor group A and 9-5 pm for contractor group B

C. Configure 'Capacity Based Resources' with an 'Hours per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources

D. Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work. Use 'Relevance Groups' to apply this to resources in contractor group B. Set Operating Hours to 9-5 pm for contractor group B

A. Since all Service Resources are named contractors, 'Collect Service Resource Geolocation History' should be disabled

B. Field Service Mobile App is optimized for a handful of Android and iOS devices. Refer to 'Salesforce Help and Training' for the latest update

C. Set all records to private to ensure customer data confidentiality

D. Contractor licenses do not include access to the Field Service Mobile App

A. Service Resources cannot be assigned to more than one Service Territory

B. Create a shift for the Service Resource without a specified Service Territory, set the time slot type to
'Designated' and verify that the shift is contained in the Primary Territory membership dates

C. Create a shift for each Service Territory the Service Resource may belong to, set the time slot type to
'Designated' to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates

D. Create a shift for the Service Resource without a specified Service Territory, use recordset filter criteria to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates

A. Create an Apex Trigger that deletes 'Assigned Resources' that are not defined as 'Required Resources' for the Account

B. Create 'Resource Preferences' of Type 'Required' for Accounts that require specific Service Resources

C. Use time-phased skills in order to ensure that only resources with security badges can perform the job

D. Include the 'Extended Match' Work Rule in the relevant Scheduling Policies

E. Include the 'Match Boolean' Work Rule in the relevant Scheduling Policies

A. Have the technician add the additional piece of equipment serviced to the 'Related Assets' list on the Work Order, and capture the 'Actual End date' upon completion

B. Create a custom text field on the Work Order that will capture 'Additional work onsite' and have the Salesforce administrator update the Asset with a custom field called 'Date of the last service'

C. Add two custom fields: a custom checkbox field on the Service Appointment, that if selected will trigger the creation of another Service Appointment related to the same asset with an 'Immediately follow' dependency to the current Service Appointment, and a number field to capture the duration of the new service

D. Build a Field Service Mobile flow and set it as a Mobile App Extension flow that will create a Work Order Line Item populating the Asset and extend the 'Duration' and 'Scheduled End' time of the Service Appointment. Leverage 'Scheduling Recipes' so optimization can reshuffle the remainder of the day, if the extended time requested is greater than 10 minutes

A. Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which users should be included in the geolocation collection process

B. Under the 'Field Service Mobile Settings', set the 'Collect Service Resource Geolocation History' to
'True'

C. Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which profiles should be included in the geolocation collection process

D. Create two 'Field Service Mobile Settings' records and assign it to the relevant profiles, one with the
'Collect Service Resource Geolocation History' set to 'True' and the other set to 'False'

A. Global Optimization runs faster than the Auto Scheduling process

B. The Global Optimization process can assess millions of time slots and mobile worker options to produce schedules

C. Optimization can move appointments that were previously scheduled, meaning that the optimizer can slide scheduled service appointments right or left of their current time slot

D. Global Optimization is the only process that supports Service Objectives and Work Rules that are defined in the Scheduling Policy

E. It's recommended to run Global Optimization during the day of service to fix unexpected in-day changes