최신Salesforce Certified Agentforce Specialist (AI-201) - Agentforce-Specialist무료샘플문제
문제1
Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team.
What should the Agentforce Specialist be aware of before enabling this feature?
Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team.
What should the Agentforce Specialist be aware of before enabling this feature?
정답: C
설명: (KoreaDumps 회원만 볼 수 있음)
문제2
Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team ' s performance by identifying areas for improvement and competitive intelligence.
Which feature provides insights about competitor mentions and coaching opportunities?
Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team ' s performance by identifying areas for improvement and competitive intelligence.
Which feature provides insights about competitor mentions and coaching opportunities?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제3
Universal Containers' Agentforce Specialist suspects the Service Agent is systematically misclassifying billing dispute intents under a general inquiry topic, causing incorrect actions to execute. The administrator needs to identify this pattern across sessions without reviewing individual transcripts.
What should the specialist recommend?
Universal Containers' Agentforce Specialist suspects the Service Agent is systematically misclassifying billing dispute intents under a general inquiry topic, causing incorrect actions to execute. The administrator needs to identify this pattern across sessions without reviewing individual transcripts.
What should the specialist recommend?
정답: A
설명: (KoreaDumps 회원만 볼 수 있음)
문제4
Choose 1 option.
Coral Cloud Resorts is uploading thousands of new HTML knowledge articles files for a resort launch.
To ensure Agentforce retrieves accurate responses quickly, which chunking strategy should be used when creating a new index?
Choose 1 option.
Coral Cloud Resorts is uploading thousands of new HTML knowledge articles files for a resort launch.
To ensure Agentforce retrieves accurate responses quickly, which chunking strategy should be used when creating a new index?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제5
Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback data to be accessible for reporting purposes.
What is a consideration for this requirement?
Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback data to be accessible for reporting purposes.
What is a consideration for this requirement?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제6
How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?
How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?
정답: C
설명: (KoreaDumps 회원만 볼 수 있음)
문제7
Universal Containers wants to automatically populate the Description field on the Account object.
Universal Containers wants to automatically populate the Description field on the Account object.
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제8
Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source.
How should UC troubleshoot this issue?
Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source.
How should UC troubleshoot this issue?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제9
Universal Containers wants to use an Al agent to answer questions about warranties, Warranty information has already been uploaded as unstructured data in Data Cloud. When answering user questions, the results must be filterable by product line and ranked by recent updates.
Which approach should the Agentforce Specialist implement?
Universal Containers wants to use an Al agent to answer questions about warranties, Warranty information has already been uploaded as unstructured data in Data Cloud. When answering user questions, the results must be filterable by product line and ranked by recent updates.
Which approach should the Agentforce Specialist implement?
정답: C
설명: (KoreaDumps 회원만 볼 수 있음)
문제10
Choose 1 option.
Universal Containers has PDF maintenance guides in an external folder, not yet in Salesforce. The team wants a standard, clicks- only setup for the Service Agent to use these documents.
Which approach should the Agentforce Specialist implement?
Choose 1 option.
Universal Containers has PDF maintenance guides in an external folder, not yet in Salesforce. The team wants a standard, clicks- only setup for the Service Agent to use these documents.
Which approach should the Agentforce Specialist implement?
정답: A
설명: (KoreaDumps 회원만 볼 수 있음)
문제11
Universal Container ' s internal auditing team asks An Agentforce to verify that address information is properly masked in the prompt being generated.
How should the Agentforce Specialist verify the privacy of the masked data in the Einstein Trust Layer?
Universal Container ' s internal auditing team asks An Agentforce to verify that address information is properly masked in the prompt being generated.
How should the Agentforce Specialist verify the privacy of the masked data in the Einstein Trust Layer?
정답: A
설명: (KoreaDumps 회원만 볼 수 있음)
문제12
Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning record pages. An admin now wishes to incorporate similar functionality into UC ' s automation process using Flow.
How can the admin get a response from this prompt template from within a flow to use as part of UC ' s automation?
Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning record pages. An admin now wishes to incorporate similar functionality into UC ' s automation process using Flow.
How can the admin get a response from this prompt template from within a flow to use as part of UC ' s automation?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제13
Which element should an Agentforce Specialist use in an Omni-Flow to route conversations to an agent?
Which element should an Agentforce Specialist use in an Omni-Flow to route conversations to an agent?
정답: C
설명: (KoreaDumps 회원만 볼 수 있음)
문제14
Choose 1 option.
Universal Containers deploys a new Agentforce Service Agent into the company ' s website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles.
What is the likely issue?
Choose 1 option.
Universal Containers deploys a new Agentforce Service Agent into the company ' s website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles.
What is the likely issue?
정답: C
설명: (KoreaDumps 회원만 볼 수 있음)
문제15
An Agentforce configured Data Masking within the Einstein Trust Layer.
How should the Agentforce Specialist begin validating that the correct fields are being masked?
An Agentforce configured Data Masking within the Einstein Trust Layer.
How should the Agentforce Specialist begin validating that the correct fields are being masked?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)