최신ISEB The Foundation® ITIL (2012 Onwards) - BH0-012무료샘플문제
문제1
What are the categories of event described in the UIL service operation book?
What are the categories of event described in the UIL service operation book?
정답: C
문제2
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice
정답: C
문제3
What are the categories of events described in the ITIL service operation book?
What are the categories of events described in the ITIL service operation book?
정답: C
문제4
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
정답: A
문제5
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
정답: A
문제6
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function
정답: D
문제7
Which of these statements about resources and capabilities is CORRECT?
Which of these statements about resources and capabilities is CORRECT?
정답: D
문제8
Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
정답: B
문제9
Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
정답: B
문제10
Which process is responsible for the availability, confidentiality and integrity of data?
Which process is responsible for the availability, confidentiality and integrity of data?
정답: B