최신SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C-C4H56-2411무료샘플문제

A. Channel email ID

B. Case type

C. Mashup service

D. Channel type

E. Reply to default

A. Create a Registered Product for an organization. Maintain the Warranty field and then save.

B. Create a Registered Product for a Customer Account. Maintain the Warranty field and then save.

C. Copy an existing Warranty to a new Individual Customer, alter the conditions and then save.

D. Warranties are automatically generated when a Registered Product is created.

A. Assign access rights directly to the user.

B. Create access rights for read mode.

C. Assign the employee to a case type.

D. Assign the business service case to a business role.

A. Any test tenants need to be purchased separately.

B. The administrator must create an initial user in order to log in to the tenant for the first time.

C. The customer needs to provision new tenants.

D. The business settings need to be activated for the tenant.

A. Tasks

B. Cases

C. Registered products

D. Phone calls

A. Unrestricted access rights override any restrictions you have defined.

B. End users can decide if access rights override any restrictions.

C. If the access rights are contradictory, the system automatically grants no access.

D. Restricted access rights override any unrestricted access you have defined.

A. Email Drafter

B. Similar Case Recommendation

C. Product Proposal

D. Validation Rules

A. Make sure that each organizational unit can have only one function at a time.

B. Use the Reporting Line function for selection.

C. Assign an employee to several organizational units.

D. Make sure an organizational node can only be set up with a replication process from the back end.

A. Create and activate a service level determination rule where the condition is: WHEN Escalation Status == 'ESCALATED' THEN Service Level is GOLD

B. Create and activate a new service level called 'GOLD' in the Case Designer.

C. Create and activate a new service level called 'GOLD' for escalated cases.

D. Create and activate a service level determination rule where the condition is: WHEN Priority == 'Immediate' THEN Service Level is GOLD