최신SAP Certified Application Associate - SAP Service Cloud 2011 - C_C4H510_04무료샘플문제
문제1
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
정답: B,C,D
문제2
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
정답: D
문제3
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?
정답: A
문제4
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
정답: B,C
문제5
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
정답: A,B
문제6
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.
정답: A,D
문제7
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
정답: B,C