최신SAP Certified Application Associate – SAP Service Cloud 2111 - C_C4H510_21무료샘플문제
문제1
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?
정답: A
문제2
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.
정답: B,D
문제3
Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
정답: C,D,E
문제4
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
정답: B,C
문제5
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.
정답: B,C
문제6
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
정답: A,D
문제7
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.
정답: A,D
문제8
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
정답: A
문제9
You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.
You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.
정답: C,D