최신EXIN ITIL Foundation V 3.0 & ITIL Foundation - EX0-101무료샘플문제

A. Availability management and service level management

B. Supplier management and service level management

C. Supplier management and availability management

D. Supplier management and change management

A. 3 only

B. All of the above

C. 2 only

D. 1 only

A. Both of the above

B. Neither of the above

C. 2 only

D. 1 only

A. It responds to specific events

B. It is measurable

C. It structures an organization

D. It delivers specific results

A. Ensuring that service level agreements are maintained

B. Ensuring that information in the service catalogue is accurate

C. Ensuring that all operational services are recorded in the service catalogue

D. Ensuring that information in the service catalogue is consistent with information in the service portfolio

A. Request fulfillment

B. IT finance

C. Service portfolio management

D. Service desk

A. Service design

B. Service transition

C. Service strategy

D. Service operation

A. Event management, incident management, change management, and access management

B. Event management, incident management, problem management, request fulfillment, and access management

C. Incident management, service desk, request fulfillment, access management, and event management

D. Incident management, problem management, service desk, request fulfillment, and event management