최신Genesys Cloud CX: Developer Certification - GCX-GCD무료샘플문제

A. True

B. False

A. Genesys Cloud CX Architect

B. Genesys Cloud CX Reporting and Analytics

C. Genesys Cloud CX Workforce Management

D. Genesys Cloud CX API

A. They help you create, manage, and view schedules for a group.

B. A maximum of 100 agents can be added lo a single Management Unit.

C. Agents that handle the same set of interactions should belong to the same management unit.

D. Management Units partition agents and interactions into logical groups.

A. promptld

B. flowld

C. scheduleGroupld

D. ivrld

A. iOS

B. Snake

C. Diamond

D. Javascript

E. Java

F. C

A. Gateway

B. WebRTC

C. Outbound Proxy

D. SIP

A. The agent is automatically placed into an ACW status, and the system will automatically set the status to Available when the After Call Timeout is reached. The agent cannot set the status to Available if the ACW is completed early.

B. The ACW status for the agent and will remain in that status until a Wrap-Up code is selected and the ACW is manually completed.

C. The agent may or may not complete ACW. The system will set the status to Available after the interaction is completed. The agent is responsible for setting the availability appropriately if performing ACW.

D. Once the ACW status starts for the agent, the system will automatically set the status to Available again when the After Call Timeout is reached. The agent can set the status to Available if the ACW is completed early.

A. The ping message will tell you if the authentication token is expired or not.

B. There is noping message for Notification APIs.

C. The ping/pong messages will tell you if the socket is dropped or not.

D. The ping messages are for topic subscriptions.