최신Genesys Cloud CX Workforce Management Certification - GCX-WFM무료샘플문제
문제1
Which two actions are essential when setting up a business unit in workforce management?
(Choose two)
Response:
Which two actions are essential when setting up a business unit in workforce management?
(Choose two)
Response:
정답: C,D
문제2
Which role typically has permission to create and configure a business unit?
Response:
Which role typically has permission to create and configure a business unit?
Response:
정답: D
문제3
In Genesys Cloud, what is the purpose of a blank schedule?
Response:
In Genesys Cloud, what is the purpose of a blank schedule?
Response:
정답: A
문제4
Which two actions can be performed in the Forecast Editor to help plan future schedules accurately?
(Choose two)
Response:
Which two actions can be performed in the Forecast Editor to help plan future schedules accurately?
(Choose two)
Response:
정답: A,D
문제5
What component would an IC administrator create first when setting up workforce management?
Response:
What component would an IC administrator create first when setting up workforce management?
Response:
정답: C
문제6
When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:
When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:
정답: A,D
문제7
When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns?
(Choose two)
Response:
When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns?
(Choose two)
Response:
정답: C,D
문제8
In Genesys Cloud, which action should an administrator take if an agent's time-off request conflicts with staffing requirements but meets the agent's scheduling preferences?
Response:
In Genesys Cloud, which action should an administrator take if an agent's time-off request conflicts with staffing requirements but meets the agent's scheduling preferences?
Response:
정답: C
문제9
Which of the following is a benefit of synchronizing time-off requests?
Response:
Which of the following is a benefit of synchronizing time-off requests?
Response:
정답: D
문제10
Which two features in real-time adherence monitoring allow administrators to address non-adherence issues immediately?
(Choose two)
Response:
Which two features in real-time adherence monitoring allow administrators to address non-adherence issues immediately?
(Choose two)
Response:
정답: A,D