최신PECB ISO/IEC 20000 Foundation - ISO-IEC-20000-Foundation무료샘플문제

A. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

B. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

C. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

D. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

A. Determine, document, and plan actions

B. Plan, do, check, and act using Deming's cycle

C. Record, classify, fulfill, and close

D. Avoid, reduce, and transfer

A. access to a service

B. proposal for a new service

C. change of scope

D. update to a configuration item

A. An unplanned interruption to a service

B. A reduction in the quality of a service

C. An event that has NOT yet impacted the service to the customer

D. A request for access to a service

A. Service Level management

B. Budgeting and accounting for services

C. Service availability management

D. Service Reporting

A. To improve the service management processes

B. To enable effective financial control for services

C. To provide the basis for service provider organization charges

D. To reduce overall service costs