최신Peoplecert ITIL 4 Specialist: Business Relationship Management - ITIL-4-BRM무료샘플문제
문제1
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience
정답: D
설명: (KoreaDumps 회원만 볼 수 있음)
문제2
Part of an organization's strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?
Part of an organization's strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?
정답: D
설명: (KoreaDumps 회원만 볼 수 있음)
문제3
In the context of the "business relationship management" practice, which statement is CORRECT?
In the context of the "business relationship management" practice, which statement is CORRECT?
정답: A
설명: (KoreaDumps 회원만 볼 수 있음)
문제4
What is the LOWEST level at which capability criteria related to practice automation is typically defined?
What is the LOWEST level at which capability criteria related to practice automation is typically defined?
정답: D
설명: (KoreaDumps 회원만 볼 수 있음)
문제5
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?
정답: D
설명: (KoreaDumps 회원만 볼 수 있음)