최신Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil - ITIL-4-MSF무료샘플문제
문제1
A service request requires approval from a department manager before fulfillment. Which principle should guide the design of this workflow?
A service request requires approval from a department manager before fulfillment. Which principle should guide the design of this workflow?
정답: C
설명: (KoreaDumps 회원만 볼 수 있음)
문제2
An organization receives thousands of monitoring alerts daily. Most alerts never require action.
What should be improved FIRST?
An organization receives thousands of monitoring alerts daily. Most alerts never require action.
What should be improved FIRST?
정답: C
설명: (KoreaDumps 회원만 볼 수 있음)
문제3
The use of an integrated information system is an important aspect of which capability level for the 'service request management' practice?
The use of an integrated information system is an important aspect of which capability level for the 'service request management' practice?
정답: D
설명: (KoreaDumps 회원만 볼 수 있음)
문제4
The monitoring and event management practice includes rules for event filtering and categorization. In which dimension of service management are these rules established?
The monitoring and event management practice includes rules for event filtering and categorization. In which dimension of service management are these rules established?
정답: B
문제5
Which capability criterion supports the practice success factor `ensuring that timely, relevant, and sufficient monitoring data is available it relevant stakeholders?
Which capability criterion supports the practice success factor `ensuring that timely, relevant, and sufficient monitoring data is available it relevant stakeholders?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제6
A service provider aims to improve the use of solutions for incidents found during problem investigation. Which software tools will help the service provider to achieve this?
A service provider aims to improve the use of solutions for incidents found during problem investigation. Which software tools will help the service provider to achieve this?
정답: C
설명: (KoreaDumps 회원만 볼 수 있음)
문제7
Which activity is MOST closely associated with the monitoring and event management practice?
Which activity is MOST closely associated with the monitoring and event management practice?
정답: D
설명: (KoreaDumps 회원만 볼 수 있음)
문제8
Which statement about the third-parties role in incident management is CORRECT?
Which statement about the third-parties role in incident management is CORRECT?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)