최신Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil - ITIL-4-Specialist-Monitor-Support-Fulfil무료샘플문제
문제1
A service provider successfully fulfils service requests according to well-defined service request models. This is effectively supported by the workflow management software tool, where the models are saved and managed. The CIO is aiming to understand and optimize the costs of the services delivered to customers.
Which capability of the workflow management tool used for service request management is DM MOST important to support this objective?
A service provider successfully fulfils service requests according to well-defined service request models. This is effectively supported by the workflow management software tool, where the models are saved and managed. The CIO is aiming to understand and optimize the costs of the services delivered to customers.
Which capability of the workflow management tool used for service request management is DM MOST important to support this objective?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제2
An organization is improving a value stream for fulfilling service requests. It is identifying the steps, activities and information flows that are used to handle service requests. Which step in the value stream mapping is the organization performing?
An organization is improving a value stream for fulfilling service requests. It is identifying the steps, activities and information flows that are used to handle service requests. Which step in the value stream mapping is the organization performing?
정답: D
설명: (KoreaDumps 회원만 볼 수 있음)
문제3
An organization is in the process of improving its incident management practices. It wants to make sure it does not overcomplicate the practices.
Which of the following suggestions is the BEST for the organization to achieve that objective?
An organization is in the process of improving its incident management practices. It wants to make sure it does not overcomplicate the practices.
Which of the following suggestions is the BEST for the organization to achieve that objective?
정답: A
설명: (KoreaDumps 회원만 볼 수 있음)
문제4
Which of the following is NOT a benefit of the 'incident management' practice?
Which of the following is NOT a benefit of the 'incident management' practice?
정답: A
설명: (KoreaDumps 회원만 볼 수 있음)
문제5
When a specialist performing proactive problem identification decides NOT to register a problem, they may also decide NOT to notify the initiator of the problem. What is the usual reason for this?
When a specialist performing proactive problem identification decides NOT to register a problem, they may also decide NOT to notify the initiator of the problem. What is the usual reason for this?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제6
Which process reviews tools are available for data analysis?
Which process reviews tools are available for data analysis?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제7
What characteristic of communication channels can be supported by pre-population of relevant user data?
What characteristic of communication channels can be supported by pre-population of relevant user data?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제8
Which of the following is NOT an area to consider for creating a common language in the multi-vendor environment?
Which of the following is NOT an area to consider for creating a common language in the multi-vendor environment?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제9
Why should a service provider organization identify and understand problems and their impact on services?
Why should a service provider organization identify and understand problems and their impact on services?
정답: C
설명: (KoreaDumps 회원만 볼 수 있음)
문제10
What type of service requests is not available to users when a service is designed for a no-request operations?
What type of service requests is not available to users when a service is designed for a no-request operations?
정답: C
설명: (KoreaDumps 회원만 볼 수 있음)
문제11
An organization is in the process of improving their incident management practice. It wants to adjust the processes and procedures for complexity. Which of the following options is the BEST for the organization to apply in order to achieve this objective?
An organization is in the process of improving their incident management practice. It wants to adjust the processes and procedures for complexity. Which of the following options is the BEST for the organization to apply in order to achieve this objective?
정답: A
설명: (KoreaDumps 회원만 볼 수 있음)
문제12
A service provider analysed the performance of the service desk practice and identified several improvement initiatives. Which software tools will help the service provider to track the progress of these initiatives?
A service provider analysed the performance of the service desk practice and identified several improvement initiatives. Which software tools will help the service provider to track the progress of these initiatives?
정답: C
설명: (KoreaDumps 회원만 볼 수 있음)
문제13
What is usually included in a problem record when it is created, for both reactive and proactive problem identification?
What is usually included in a problem record when it is created, for both reactive and proactive problem identification?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제14
An organization's service desk practice has a dedicated team of skilled agents that effectively interacts with other teams and practices. What capability level does this indicate?
An organization's service desk practice has a dedicated team of skilled agents that effectively interacts with other teams and practices. What capability level does this indicate?
정답: A
설명: (KoreaDumps 회원만 볼 수 있음)