최신ITIL 4 Managing Professional Transition - ITIL-4-Transition무료샘플문제

A. Ensure services continually meet expectations for quality, costs, and time to market

B. Ensure continual engagement and good relationships with all stakeholders

C. Ensure the continual improvement of practices across all value chain activities

D. Ensure a shared understanding of the improvement direction for services across the organization

A. Service consumption

B. Service level management

C. Service relationship management

D. Service offerings

A. Problem management

B. Service request management

C. Continual improvement

D. Service desk

A. The delivery of products to a stakeholder is enabled by outcomes

B. Outcomes provide assurance to stakeholders regarding the performance of a service

C. The level of expenses regarding a technology for a service is defined by an outcome

D. An outcome depends on at least one output to deliver a result

A. To escalate an incident to a supplier or partner

B. So customers and users are provided with timely updates

C. To resolve a complex or major incident

D. So users can resolve their own incidents with self-help

A. It provides shared service expectations

B. It enables effective stakeholder management

C. It removes constraints from the customer

D. It enables a common definition of value

A. To annually review and approval of IT projects to maximize business value

B. To establish and regularly review the goals cascade throughout the organization

C. To establish and regularly review the effectiveness of risk management and internal controls

D. To develop and regularly review IT measures and metrics

A. Create one value stream for the entire project, to enable and end-to-end, holistic vision of the service

B. Create separate value streams for every project phase, to ensure that each milestone is achieved in a Agile manner

C. Create one value stream for each team, to allow the teams to focus on their different objectives

D. Create separate value streams for practices, people, tools and suppliers, to ensure that 'four dimensions' are considered equally

A. Employee satisfaction measurement

B. The value of positive communications

C. Working to a customer oriented mindset

D. Organizational structure

A. A request for normal operation to be restored

B. A request to implement a security patch

C. A request to investigate the cause of an incident

D. A request for access to a file