최신ITIL Foundation (Version 5) - ITIL-5-Foundation무료샘플문제

A. Defining the service requirements

B. Authorizing the budget for the service

C. Using the service

D. Provisioning the service

A. To create prototypes and specifications for products and services

B. To ensure continual alignment of product roadmaps with the needs of service consumers

C. To seamlessly introduce new products into operational environments

D. To develop, integrate, and test digital products

A. Evaluating how reliable a product is against its specifications

B. Applying software engineering to infrastructure and operations problems

C. Regularly merging code into a shared repository

D. Applying a strategy to avoid sudden unplanned events that might cause organizational damage

A. Utility

B. Sustainability

C. Governance

D. Warranty

A. The assurance that a service will meet agreed requirements and is fit for use

B. A documented agreement between a service provider and a customer

C. The sum of the characteristics of a service that are relevant to its ability to satisfy stated and implied needs

D. The functionality provided by a product or service to meet a particular need

A. It focuses mainly on operational efficiency and uses standardized contracts

B. It focuses on the operational and tactical levels, not on the strategic level

C. It provides commercial off-the-shelf services for a wide range of consumers

D. It involves bespoke services with a focus on innovation and growth

A. They provide resources and capabilities to accomplish objectives

B. They influence the financial outcome of the organization

C. They define the purpose of the organization

D. They replace the need for value streams

A. An event causing critical loss

B. An unplanned interruption to a service

C. A flaw or vulnerability in a service

D. A reduction in the quality of a service