최신ISEB ITIL Foundation (syllabus 2011) - ITILF2011무료샘플문제
문제1
Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice
Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice
정답: C
문제2
What is a service delivered between two business units in the same organization known as?
What is a service delivered between two business units in the same organization known as?
정답: C
문제3
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
정답: A
문제4
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
정답: D
문제5
Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?
Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?
정답: A
문제6
Removing or restricting rights to use an IT Service is the responsibility of which process?
Removing or restricting rights to use an IT Service is the responsibility of which process?
정답: B
문제7
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
정답: A
문제8
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
정답: D
문제9
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
정답: A
문제10
Which of the following is the BEST definition of an Incident?
Which of the following is the BEST definition of an Incident?
정답: A
문제11
Which process would you MOST expect to be involved in the management of underpinning contracts?
Which process would you MOST expect to be involved in the management of underpinning contracts?
정답: B
문제12
Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.
Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.
정답: A
문제13
Which one of the following is the BEST description of a service level agreement (SLA)?
Which one of the following is the BEST description of a service level agreement (SLA)?
정답: A