최신EXIN ITIL 4 Foundation - ITILFND_V4무료샘플문제

A. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

B. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

C. To protect the information needed by the organization to conduct its business

D. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services

A. Defining the requirements for the service

B. Authorizing the budget for the service

C. Using the service

D. Provisioning the service

A. Ensuring everyone actively participates

B. Understanding the current state

C. Defining the future desired state

D. Tracking and managing ideas

A. Continual improvement

B. Guiding principles

C. Service value chain

D. Practices

A. To help plan emergency changes

B. To help assign a change authority

C. To help authorize standard changes

D. To help manage normal changes

A. Service request management

B. Incident management

C. Monitoring and event management

D. Change enablement

A. To ensure that the service levels have been agreed with customers

B. To ensure that all services are included in the service reports

C. To help focus on business outcomes, rather than operational results

D. To reduce the number of metrics that need to be measured and reported

A. Monitoring and event management

B. Release management

C. Relationship management

D. Change enablement

A. Design and transition

B. Deliver and support

C. Plan

D. Improve

A. Meeting stakeholder expectations

B. Ensuring service components are available

C. Understanding the organization's vision

D. Understanding stakeholder needs

A. Information security management

B. Monitoring and event management

C. Service configuration management

D. Change enablement

A. Deployment management

B. Supplier management

C. Release management

D. Change enablement

A. Understanding what services help the service consumer

B. Identifying activities that can be achieved in smaller iterations

C. Assessing services to identify parts that can be reused

D. Reducing the number of steps in the customer experience