최신EXIN ITIL 4 Foundation - ITILFNDv4무료샘플문제
문제1
In which step of the 'continual improvement model' is an improvement plan implemented?
In which step of the 'continual improvement model' is an improvement plan implemented?
정답: D
문제2
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
정답: B
문제3
Which guiding principle focuses on reducing costs and human errors?
Which guiding principle focuses on reducing costs and human errors?
정답: C
문제4
What should be used to set user expectations for request fulfilment times?
What should be used to set user expectations for request fulfilment times?
정답: C
문제5
Which is a purpose of release management?
Which is a purpose of release management?
정답: D
문제6
What is a configuration item?
What is a configuration item?
정답: C
문제7
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
정답: B
문제8
Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing [?] and known errors.
Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing [?] and known errors.
정답: A
문제9
Which is the addition, modification or removal of anything that could have an effect on services?
Which is the addition, modification or removal of anything that could have an effect on services?
정답: A
문제10
Which phase of problem management includes analyzing incidents to look for patterns and trends?
Which phase of problem management includes analyzing incidents to look for patterns and trends?
정답: A
문제11
What should be done to determine the appropriate metrics for measuring a new service?
What should be done to determine the appropriate metrics for measuring a new service?
정답: C
문제12
What is typically needed to assign complex incidents to support groups?
What is typically needed to assign complex incidents to support groups?
정답: C
문제13
Which is an activity of the 'incident management' practice?
Which is an activity of the 'incident management' practice?
정답: D
문제14
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?
정답: C