최신Peoplecert ITIL Foundation (Version 5) - ITILFNDv5무료샘플문제

A. The organization's purpose determines why it exists, while the operating model shows how it fulfils that purpose

B. The purpose and operating model are unrelated because one focuses on customers and the other on internal processes

C. The operating model defines the organization's financial strategy to achieve its purpose

D. The operating model replaces the organization's purpose once the value chain is defined

A. Service level agreements

B. Service components

C. Service requests

D. Service offerings

A. Service request management and deployment management

B. Deployment management and change enablement

C. Change enablement and incident management

D. Incident management and service request management

A. A digital product replaces the need for services

B. A digital service is independent of a digital product

C. A digital service enables value through the use of digital products

D. A digital service is limited to internal IT systems

A. Any change of state significant for management

B. A flaw or vulnerability in a service

C. An unplanned interruption to a service or reduction in service quality

D. A cause of one or more interruptions

A. Continuous deployment prevents frequent releases

B. Continuous delivery requires manual code integration

C. Continuous delivery eliminates testing activities

D. Continuous deployment automatically deploys changes to production