최신Peoplecert ITIL 2011 Foundation - PC0-001무료샘플문제
문제1
Which one of the following activities does application management perform?
Which one of the following activities does application management perform?
정답: C
문제2
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
정답: C
문제3
Which one of the following includes four stages called Plan, Do, Check and Act?
Which one of the following includes four stages called Plan, Do, Check and Act?
정답: B
문제4
Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices
Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices
정답: C
문제5
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the service provider could operate in
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the service provider could operate in
정답: D
문제6
Which of the following is an objective of business relationship management?
Which of the following is an objective of business relationship management?
정답: A
문제7
Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations
Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations
정답: B
문제8
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
정답: A
문제9
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
정답: D
문제10
A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process
A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process
정답: D