최신Pegasystems Certified Pega Business Architect (CPBA) 73V1 - PEGACPBA73V1무료샘플문제
문제1
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
정답: D
문제2
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
*The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
*If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
*If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
*The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
*If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
*If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
정답: A
문제3
Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
정답: A
문제4
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
정답: C
문제5
Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose Two)
Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose Two)
정답: A,C