최신Salesforce Contact Center Accredited Professional - Salesforce-Contact-Center무료샘플문제
문제1
Your case management design includes knowledge base article recommendations within cases. Which Salesforce feature facilitates this?
Your case management design includes knowledge base article recommendations within cases. Which Salesforce feature facilitates this?
정답: C
설명: (KoreaDumps 회원만 볼 수 있음)
문제2
You need to validate data migration accuracy and completeness. Which tool assists with this process?
You need to validate data migration accuracy and completeness. Which tool assists with this process?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제3
Your customer wants to measure the success of the implementation in terms of business impact. Which key performance indicators (KPIs) are most relevant?
Your customer wants to measure the success of the implementation in terms of business impact. Which key performance indicators (KPIs) are most relevant?
정답: D
설명: (KoreaDumps 회원만 볼 수 있음)
문제4
Your design specifies dynamic greetings in email templates based on customer data. Which Salesforce feature enables this personalization?
Your design specifies dynamic greetings in email templates based on customer data. Which Salesforce feature enables this personalization?
정답: D
설명: (KoreaDumps 회원만 볼 수 있음)
문제5
The correct answer is Provision a long code phone number at least 2weeks before go-live.
Ursa Major Solar (UMS) configured its Omni-Channel to allow support agents to handle three chat requests simultaneously. It has been a challenge for some of the new hire agents.
What should an administrator add in Omni-Channel settings to allow ramp-up time for UMS ' s junior agents to handle only two chat requests at a time?
The correct answer is Provision a long code phone number at least 2weeks before go-live.
Ursa Major Solar (UMS) configured its Omni-Channel to allow support agents to handle three chat requests simultaneously. It has been a challenge for some of the new hire agents.
What should an administrator add in Omni-Channel settings to allow ramp-up time for UMS ' s junior agents to handle only two chat requests at a time?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)
문제6
You're deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut-over requirement ensures timely intervention for high-priority calls?
You're deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut-over requirement ensures timely intervention for high-priority calls?
정답: A
설명: (KoreaDumps 회원만 볼 수 있음)
문제7
The company wants to track agent performance and identify areas for improvement. Which KPI is most effective?
The company wants to track agent performance and identify areas for improvement. Which KPI is most effective?
정답: D
설명: (KoreaDumps 회원만 볼 수 있음)
문제8
The reason why the work that was already in the queue is not being pushed to agents is:
The " Apply to existing records in queue " option was not selected.
At Ursa Major Solar, customer service agents follow a case close process to ensure a summary is provided of the customer ' s question and the provided answer What should a consultant propose to improve this process so that these summaries make solving future customer cases more efficient?
The reason why the work that was already in the queue is not being pushed to agents is:
The " Apply to existing records in queue " option was not selected.
At Ursa Major Solar, customer service agents follow a case close process to ensure a summary is provided of the customer ' s question and the provided answer What should a consultant propose to improve this process so that these summaries make solving future customer cases more efficient?
정답: B
설명: (KoreaDumps 회원만 볼 수 있음)