Universal Containers (UC) needs to create a prompt template that provides a detailed product description based on the latest product data. The description will be used in marketing materials to ensure consistency and accuracy. Which prompt template type should UC use?

• A. Record Summary
• B. Field Generation
• C. Sales Email

A customer service representative is looking at a custom object that stores travel information.
They recently received a weather alert and now need to cancel flights for the customers that are related to this Itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agentforce capability helps the representative accomplish this?

• A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
• B. Invoke a flow which makes a call to external data to create a Knowledge article.
• C. Generate Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

Which scenario BEST justifies invoking Apex instead of Flow from an Agentforce agent?

• A. User notification
• B. Complex logic requiring external system integration
• C. Simple record update
• D. Field validation

Universal Containers is planning a marketing email about products that most closely match a customer's expressed interests. What should An Agentforce recommend to generate this email?

• A. Standard email draft with Einstein and choose standard email template
• B. Custom sales email template which is grounded with interest and product information
• C. Standard email marketing template using Apex or flows for matching interest in products

Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

• A. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
• B. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
• C. Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.