공부한 내용이 실제 점수로 이어지는지 궁금하신가요? KoreaDumps의 1Z0-993 테스트 엔진은 Oracle Engagement Cloud 2018 Implementation Essentials 시험 환경을 재현하고 현재 실력으로 어느 정도의 점수를 받을 수 있는지도 확인해 줍니다.

Oracle 1Z0-993 시험 개요:

Oracle 1Z0-993 시험 요강 주제:

Oracle Engagement Cloud 2018 Implementation Essentials에 대해 알아야 할 모든 것

최신 Oracle Engagement Cloud 1Z0-993 무료샘플문제

문제 #1

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

문제 #2

Which two keyboard shortcuts can be modified?

A. Cancel
B. OK
C. Save and Close
D. Create Service Request
E. Save and Continue

문제 #3

Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

문제 #4

Which two are true characteristics about the lifecycle of a service request?

A. If required, users can manually set the "Closed" status for a service request.
B. "Customer working" is one of the five seeded status types.
C. Users can reopen a service request when the status is set to "Closed".
D. "Closed" status is set by an automatic job after a specified number of days.
E. Users can reopen a service request when the status is set to "Resolved".

문제 #5

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. be required to create all of your own components for the display of Engagement Cloud objects
B. have to contact Oracle Support for the permission to deploy your custom DCS application
C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D. not be able to preview your application before you publish it

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