최신Oracle Engagement Cloud 2018 Implementation Essentials - 1Z0-993무료샘플문제

A. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

B. Incoming messages have a custom filter.

C. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

D. The configured frequency to retrieve emails is too long.

A. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

B. The hierarchical structure of the categories helps to improve the service request classification.

C. Categories facilitate the assignment of an agent to the service request.

D. Categories determine the steps an agent must follow to close the service request.

E. Filter the selection of the product related to the service request, when filtering by a particular category.

A. Validate that the product item is active and published.

B. Validate that Allow Duplicate is selected on the product item.

C. Verify that Root Catalog is selected on the product groups.

D. Verify that Eligible for Service is selected on the product item.

A. The team members have not established the e-mail feature on the Offerings page.

B. The environment was not provisioned correctly and the service module is missing.

C. The team members don't have the Email Administrator Role provisioned.

D. There are no specific e-mail tasks available.

A. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

A. Objects

B. Themes

C. Roles and privileges

D. Fields

E. Reports

F. Icons

G. Object workflow

H. Exports

A. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

B. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

C. Milestones are actions on a service request (SR) that must be completed by a specific time.

D. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'.

E. Milestones are commitments to handle SRs within certain timelines.

A. Assign the new business object to a new component.

B. Assign the new business object to a page.

C. Map a Visual Builder Cloud Service business object to the object API.

D. Assign object access roles to an administrative user.