A customer has a problem with a damaged battery and searches your knowledge base with the search term "battery damage issue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

• A. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
• B. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
• C. Edit the alias text file to include alias words - battery damage, battery issue, battery.
• D. Include battery and damage as keywords under Answers Stop Words.

Which two statements are true about Knowledge Advanced views? (Choose two.)

• A. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
• B. Views do not depend on the number and purpose of the interface that your organization uses.
• C. View cannot be renamed or deleted but only modified.
• D. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
• E. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

• A. It cannot delete articles from the Content Type.
• B. It cannot change product/category of articles.
• C. It can publish and un-publish articles.
• D. It can change views of articles.
• E. It can request translations of articles.
• F. It cannot change the owner of articles.

What two factors are responsible for ranking of an answer? (Choose two.)

• A. number of answers linked to that answer
• B. number of searches for that answer article
• C. solved count based on customer activity
• D. display position

Which two statements are true about the Connect Common Object Model? (Choose two.)

• A. Sub-objects contain only primitive data types.
• B. Primary objects contain either primitive data types or sub-objects.
• C. An array object is a collection of primary objects.
• D. CRUD operations can be performed on sub-objects only through their parent primary object.
• E. Primary objects have only independent life cycles.