최신Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials - 1z1-981무료샘플문제

A. Code containing custom business logic

B. Test script

C. Header

D. Code containing integration with external systems

E. Test harness

F. Footer

A. Custom process model

B. Guided assistance

C. Agent scripts

D. Intent guide

E. Business rules

A. Calling a CPM script

B. Prompting a customer care executive to dynamically open a guide

C. Calling an add-in

D. Triggering escalation mails to the manager after the escalation time is over

E. Dynamically setting the URL for browser control

A. It is also known as the Object Event Handler.

B. It is a PHP script that executes only synchronously.

C. It is triggered by an event that occurs on the standard objects that are used by queues.

D. It can be triggered by an event that occurs on community objects.

E. It is triggered by an event that occurs on standard objects only.

F. It is always triggered from business rules.

G. It can be triggered by an event that occurs even on a custom object.

A. Schedule the survey on a daily basis.

B. Write a business rule to reopen the case.

C. Create a report for the survey scores.

D. Assign scores to the survey questions and set the status field based on the responses.

E. Create a polling survey.

F. Create a transactional survey.

A. Providing values for runtime filters

B. Providing default values for runtime filters

C. Using index custom fields as filters

D. Using the like operator instead of the complex expression operator

E. Configuring many-to-many joins

F. Filtering on standard fields that are indexed

G. Filtering on simple columns and not on expressions

H. Using fixed filters whenever possible

I. Using the complex expression operator instead of the like operator

J. Using outer joins rather than inner joins when possible

K. Filtering on expressions and not on simple columns

A. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

B. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

C. You can change the default value to 60 minutes by using File > Options > Session Expiration.

D. Because the system default is 15 minutes, it cannot be changed.

A. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;

B. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';

C. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;

D. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';