Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOI") through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo. Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

• A. No. because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.
• B. Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).

True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

• A. True
• B. False

Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

• A. Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers
• B. Research the business to see if the prospect has a text chat or other means for contact on their website
• C. Use facts and statistics from customer surveys to generate interest
• D. Ask if the customer has a marketing manager

Which are four characteristics of the typical business with 10 to 1.000 employees /5 to 100 agents? {Select four.)

• A. The business believes that contact center capabilities are essential
• B. IT is the buyer or strong influencer
• C. The business values simplicity
• D. The CEO/Owner is most likely the buyer
• E. The business lacks technical knowledge
• F. The business considers the Contact Center important

Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

• A. 30
• B. 50
• C. 100