Avaya Contact Center Select (ACCS) comes with a sample Administrator User Account, which are some of the tasks that the Administrator User can perform? (Select five.)

• A. Perform multimedia configuration
• B. Perform advanced work flows
• C. Modify configuration data
• D. Add supervisors and agents
• E. Launch IP Office Manager from inside of ACCS management application
• F. Modify sample data

Avaya Contact Center Select (ACCS) provides a unified Agent Desktop which delivers a single, light footprint, holistic, multimedia agent interface. Which are features of the Agent Desktop (AAD)? (Select five.)

• A. Provides access to experts
• B. Provides customer history
• C. Includes screen pops
• D. Offers home agent options
• E. Provides best-in-class video solutions
• F. Blends and manages most media types

Scenario:
In connection with a CCT implementation project for the Government of Mourito, Avaya has partnered with a leading Distributor in the country. Avaya is required to import certain telecom equipment into Mourito. Avaya arranges for the shipment and same reaches Mourito port. In order to release the shipment, a no-objection letter is required from the customs unit in charge of the port. This is standard operating procedure in Mourito vis-a-vis overseas shipments. Typically, it takes about 7-14 working days to receive the letter. The Distributor, citing project exigency, pays a sum of $150 to a senior customs official and obtains the NOC. What prompts the Distributor to make the payment is that facilitation payments are customary and legal in Mourito.
What breach, if any, has the Distributor committed? (Select one.)

• A. The Distributor has breached Avaya's policy since Avaya prohibits facilitation payments.
• B. None, the payment made by the Distributor constituted facilitation payment which is customary under the laws of Mourito.

Avaya Contact Center Select (ACCS) comes with two sample Supervisor User Accounts called Reporting 1 and Reporting 2, which are some of the tasks that the Supervisor Users can perform? (Select five.)

• A. Assigning agent to skills
• B. Managing agent and skills
• C. Producing all real-time reporting
• D. Making minimal configuration changes, for instance add activity codes, view skill setup, and view agent configurations
• E. Producing all historical reporting
• F. Adding Administrator Users

Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)

• A. Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
• B. End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
• C. Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
• D. Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.