최신ACMP Global Certified Change Management Professional - CCMP무료샘플문제

A. Review outcomes with appropriate leaders/stakeholders

B. Design metrics to ensure a common understanding of outcomes

C. Ensure stakeholders truly understand what the change is about

D. Create a final stakeholder communications plan

A. Organizational change readiness assessment

B. Organizational change capacity assessment

C. Communication needs assessment

D. Learning needs assessment

A. Tools

B. Clear metrics

C. Stakeholder analysis

D. Informal communication

A. The email could become too routine and people will quit reading them

B. Email is too old school; we need modern messaging to reflect adoption of changing times

C. People retain more if communication is delivered in various formats

D. Some email spam filters may prevent their delivery

A. Benefits realization plan, resource plan and sustainability plan

B. Resources, strategies, timelines, communications and learnings

C. Timelines, communications and project plans

D. Project schedule, stakeholder engagement plan and resource plan

A. Training Lead

B. Senior sponsor

C. Project manager

D. Change Lead

A. To inform stakeholders of future changes that they can anticipate

B. To identify improvements for future change management programs

C. To identify gaps and take corrective action for the change outcomes

D. To evaluate and refine the metrics that are in place to sustain the change in the future

A. Implement a process for creating, storing, and sharing documents and reports

B. Establish a process to monitor physical resources and their performance

C. Implement a controlled spending request and approval process

D. Integrate human resources with the change to give input on how to execute

A. Take action to ensure stakeholders don't retreat to the prior current state condition

B. Leverage the communication plan to ensure that it supports the big picture of where the organization's strategic priorities are

C. Make adjustments to the change management plan by adding, eliminating, or realigning change program components to reinforce the change

D. Observe and objectively measure sustained behaviors and attitudes throughout the process

A. Monitor and feedback activities

B. Measurement and benefits realization

C. Sponsor assessments

D. Change impact assessment

A. Assigning owners for each measure and target

B. Identifying all the individuals and groups impacted by the change

C. Determining when and how the training should be delivered

D. Communicating the business case to the organization

A. Ensure that all appropriate stakeholders are included

B. Include feedback channels

C. Ensure the message is clearly written

D. Send the messages with greater repetition

A. Loss of momentum until a replacement is found

B. Potential change in benefits realization

C. Reworking of the stakeholder engagement plan

D. Impact to vision and direction

A. SWOT analysis, training strategy, stakeholder analysis and a vision statement

B. Establishing timelines, continuous process improvement, training strategy and a vision statement

C. Communication, performance management, rewards and recognition, and continuous process improvement

D. Stakeholders and sponsors, training strategy, feedback channels and messaging frequency and engagement strategy

A. Transfer ownership of change outcomes to operational stakeholders

B. Design and conduct a lessons learned evaluation

C. Release all change resources for use on other efforts

D. Evaluate the change outcomes against project objectives