최신Nokia SDM Certification - CARE - SDM_2002001040무료샘플문제

A. Stream Managers.

B. Care Program Manager.

C. Project Manager.

D. Care Head.

A. Overall services Profit and Loss responsibility.

B. Overall account Profit and Loss profitability.

C. Overall customer Profit and Loss responsibility.

D. Overall Care Profit and Loss responsibility.

A. To identify and promote additional services to the customer.

B. To get some additional Care services orders.

C. To sell Hardware Services and Software Services to the customer.

D. To make presentations about new NSN products to the customer.

A. It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.

B. It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.

C. It ensures a smooth and seamless Customer Relationship interface.

D. It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.

A. planned as man-working-days (MWD).

B. planned as Head-Count.

C. not planned with NELLE.

D. planned as money value.

A. Only when needed as there is no official process.

B. Only when establishing Care for the newly negotiated contract.

C. Always, at every stage of Care planning and execution.

D. No, Risk Analysis is a mandatory process in NI Project Management only.

A. A helpdesk data entry tool.

B. A relational Database.

C. A knowledge management tool.

D. We don't use this tool in NSN Care.

A. NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.

B. NELLE planning packages include resource requirements and total figures are calculated automatically.

C. Resource streams manager analyse input and define the number of resources needed.

D. F&C controller evaluates the required use of resources and calculates the expected SPC cost.