EXIN SIAM Professional - SIAMP 시험문제 [2026]

문제1
The outline SIAM model has been determined.
-SIAMRUS will be the service integrator.
-The development teams from ZYXS and ZYXUK will merge to provide global application development and support services
-ZYXS will also provide a centralized service desk, desktop support, and field engineer support.
-OUTSCO will provide hosting e-mail services, the wide area network, and local area networks under new contracts
-All services currently hosted by ZYXS or ZYXD will transfer to OUTSCO
The strategy is to transfer the current services to these named service providers as the legacy contracts expire The merger with the Tokyo-based competitor has started and is expected to complete in 3 months' time. As part of the merger the services currently provided by the Tokyo-based internal functions will transfer to ZYXS and ZYXUK. The planning for this has only just started, there is insufficient time to create and test a detailed plan What is the most appropriate implementation approach for the ZYX SIAM model?
What is the most appropriate implementation approach for the ZYX SIAM model?

A. Phased approach by incumbent service provider

B. Phased approach by service or group of services

C. Big bang with all service providers onboarded at once

D. Phased approach by ZYX organization and location

정답: B

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문제2
The SIAM Project Board has decided that a big bang implementation approach is unsuitable for ZYX What is the most likely reason for this decision?

A. The current service provider contracts have different termination periods.

B. The ZYXUK Directors want to use the approach suggested by SIAMRUS

C. The service levels must be maintained throughout the entire transition

D. Agile methods cannot be applied to a big bang implementation approach.

정답: A

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문제3
ZYX has started the SIAM transition project The project team has recognized that a major factor to success will be managing people through the transition from the current operational model to the future SIAM model.
It has been decided to create a dedicated consultation group to formulate the best approach to supporting the staff Who should best be included in the consultation group?

A. ZYXS should be used to form the group as they have well documented processes, job descriptions and skills profiles. Using their expertise to define the future requirements for the SIAM model will enable all staff to understand what will be expected from them

B. There is not enough capability to form the group from the existing resources An external organization should be engaged to provide specialists in organizational change management. They would undertake all of the necessary activities throughout the transition.

C. People with HR expertise, and representatives from across ZYX and the providers with the skills and ability to 'sell the ideas' The group needs to represent multiple functions, and could be supplemented with specialist expertise from external contractors.

D. Senior representatives from the management boards of all ZYX organizations and their current service providers should form the consultation group This would ensure fair representation for all parties. They would cascade information to the affected staff.

정답: C

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문제4
ZYX has appointed a service integrator in addition to measunng specific service provider service levels, the ZYX Board of Directors also wants information on end-to-end process KPIs based on business outcomes The KPIs that the ZYX Board would like are
-End-to-end availability of services supporting sales activity
-End-to-end resolution time for support requests received from users
-Timeliness of invoice production, distribution and payment
How should the service integrator implement these KPIs?

A. Bring the providers together to map the services, and define and agree on the supporting measurements

B. Review the existing KPIs used by all providers to see which ones can be used as the new KPIs

C. Request ZYX to produce data definitions and distnbute these to the service providers

D. Engage a team of consultants from SIAMRUS to map the processes and define the calculations required

정답: A

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문제5
ZYX has decided to appoint ZYXS as service integrator using the lead supplier structure ZYXS will need to fill new roles with additional skilled resources The contract with OUTSCO will be terminated, and all the component services will be transitioned to FIELD$CO: MAILSCO. NETSCO. ZYXD and ZYXS The SIAM Project Board has just agreed that after the transition there will no longer be a requirement for service delivery managers in ZYXUK to manage the outsourced contract with OUTSCO What is the best way to deal with this situation?

A. inform the ZYXUK Directors of the situation and ask them to review the employment contracts of the service delivery managers. Once they are satisfied that there is no risk to sensitive data, inform the staff that their role will be redundant

B. Conduct a SIAM awareness campaign across all ZYX companies, briefing all staff about the benefits of moving to a SIAM model Ensure that the possibility of staff redundancies is not mentioned until the transition plan has been agreed

C. Directly inform the two service delivery managers as soon as possible and invite them to Amsterdam to meet the ZYXS staff Ask them to be part of the team designing the SIAM model and encourage them to apply for the new roles

D. Leave the service delivery managers in uncertainty about whether their role will cease to exist or not.Offer them a financial incentive to be part of the transition team and stay with ZYXUK until the end if they decide they want to leave

정답: C

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문제6
The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.
NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.
The service integrator wishes to address this problem with NETSCO
What action should the service integrator take?

A. Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.

B. Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.

C. There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .

D. Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract

정답: D

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