The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability Which ZYX strategic objective can SIAM contribute to most for ZYX?

• A. invest in their people
• B. Ensure delivery against contracts
• C. Retain existing business
• D. Control headcount

ZYXS has been appointed as the service integrator ZYXH will provide the retained capabilities The CEO has asked the ZYXS IT Director to prepare a governance approach for monitoring and measuring service performance that will support the achievement of the strategic objective to ensure delivery against contracts.
What is the best approach?

• A. ZYXS will assure delivery of the end to end service ZYXH will monitor the performance of ZYXS and overall achievement of the expected outcomes This includes ZYXH measuring the realization of benefits expected from the transition to SIAM
• B. ZYXH will monitor the individual service providers with whom they have retained legal contracts and report the findings to ZYXS ZYXS will then integrate this with data gathered from its own contracted service providers to produce an end-to-end report
• C. ZYXS will monitor and measure each individual service provider for fulfilment of contractual targets.Based on reports from ZYXS. ZYXH will assume responsibility for monitoring the implementation of any improvements with the individual service providers
• D. ZYXH will review the performance of each delivered service in order to determine whether service levels have been achieved ZYXS will monitor its own performance, collect findings from the service providers, and collate these in a summary report to ZYXH

The SIAM Project Board has decided that the service integrator will be external. The external service integrator has been charged with establishing the governance framework to monitor and measure performance of the ZYX SIAM ecosystem What will contribute most to the complexity of the governance framework??

• A. ZYXG's IT strategy and local service providers
• B. ZYXUK's lack of attendance at the Change Approval Forum
• C. ZYX's merger with a Japanese competitor
• D. ZYXD's job descriptions and operating procedures

The CEO of ZYX is proposing a big bang approach for the SIAM implementation.
For what reason does the CEO propose this?

• A. ZYX is unwilling to accept the increased risk of a phased implementation
• B. ZYX would have a clean break from legacy issues including undesirable working practices
• C. ZYX needs to quickly achieve organizational changes in different business units
• D. ZYX has a number of smaller contracts ending within the next few months

ZYX has used a phased approach for implementing the SIAM model
-ZYXS is the service integrator and provides the service desk for the SIAM ecosystem
-NETSCO had all network services transitioned to them
-OUTSCO has been selected to provide hosting services
The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.
The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented What approach should be taken to resolve incidents and problems caused by the transition of services?

• A. Complete the transition over a weekend when the number of people using the services will be low
• B. Establish a data room containing all information about the services so that facts and data can be quickly checked
• C. Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes
• D. Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO