시험 접수는 마쳤는데 마땅한 학습 자료를 찾지 못해 고민 중이신가요? KoreaDumps의 Service-Con-201 모의고사 292문항이 Salesforce Certified Service Cloud Consultant 시험 준비의 해답이 되어 드립니다.

Salesforce Service-Con-201 시험 개요:

Salesforce Service-Con-201 시험 요강 주제:

Salesforce Service-Con-201 시험 궁금증 해소 코너

최신 Salesforce Consultant Service-Con-201 무료샘플문제

문제 #1

Cloud Kicks uses Omni-Channel to route cases to service reps based on location. At times, certain locations are over capacity while other locations have available capacity. Managers would like the ability to respond to these situations.
What should a consultant recommend as a solution?

A. Use Omni-Channel Skills-Based Routing to expedite case resolution.
B. Use Omni Supervisor to change reps' queues.
C. Configure an Overflow Assignee in Omni-Channel Routing.

문제 #2

Universal Containers (UC) is configuring a self-service page for customers to find Knowledge articles and create cases. UC has recently requested that an Einstein Bot be placed on the page, but wants to ensure that the bot only directs cases to live agents during normal business hours and observes holidays.
How should a consultant meet this requirement?

A. Configure the Einstein Bot with a default message when customers log a case letting them know they should expect a delayed response outside of business hours. hours or on holidays.
B. Configure the Einstein Bot to direct customers to an agent except for designated holidays and instruct Omni-Channel agents to sign off at the end of business
C. Configure the Einstein Bot with an Action that queries for the Default Business Hours and active Holiday records and directs the customer to a case form when agents are unavailable.

문제 #3

Cloud Kicks uses Omni-Channel to route calls, chats, and cases to agents. The contact center manager wants to improve the team's ability to prioritize time-sensitive work while continuing to handle their long-running work.
Which feature should a consultant recommend?

A. Secondary Routing Priority
B. Skills-Based Routing
C. Omni-Channel Supervisor
D. Interruptible Capacity

문제 #4

Universal Containers provides customers with different service levels based on their services agreement. The VP of customer service wants to use Service Cloud to track when cases have yet to reach certain stages and ensure that senior management is alerted accordingly.
Which feature should a consultant recommend to address this requirement?

A. Reports and Dashboards
B. Service Contracts
C. Entitlements and Milestones

문제 #5

Cloud Kicks (CK) wants to explore having a full Incident Management, Swarming, and Change Management process to provide a foundation for its auditing and governance needs. CK also wants interactive recommendations for every department during this process.
Besides implementing Incident Management and Service Cloud for Slack, what should a consultant recommend for the full solution?

A. Implement flow orchestration with Work Guides
B. Implement Guidance for Success and Knowledge articles.
C. Implement a third-party app from AppExchange.

질문과 대답: