최신Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z1-1038무료샘플문제

A. When you need multiple channels enabled such as email, chat, and web self-service

B. When multiple languages need to be supported

C. When your business operates in different lines of business

D. When your portal needs the support of different channels for login

E. When new business processes need to be supported other than the standard contact center

A. They always run locally on the machines on which the desktop application runs.

B. They are the visual areas of Oracle Service Cloud Agent Desktop.

C. They can be added to the Custom Portal area of Oracle Service Cloud.

D. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

E. They can be designed to create visual components and not perform any integrations.

F. They always run locally to access local data.

A. Create variables with the current address and phone numbers.

B. Update custom fields with the changed address and phone numbers.

C. Create custom fields for the address and phone numbers.

D. Update variables with the changed address and phone numbers.

E. Create the standard text with the current address and phone numbers.

F. Update the standard text with the changed address and phone numbers.

A. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

B. IGenericObject is the interface that is available with the add-in API for custom objects.

C. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.

D. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

E. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

A. It is also known as the Object Event Handler.

B. It is a PHP script that executes only synchronously.

C. It is triggered by an event that occurs on the standard objects that are used by queues.

D. It can be triggered by an event that occurs on community objects.

E. It is triggered by an event that occurs on standard objects only.

F. It is always triggered from business rules.

G. It can be triggered by an event that occurs even on a custom object.

A. They require the type of data to be set dynamically.

B. They can be used with standard objects.

C. They are used when working with custom objects only.

D. They belong to a stand-alone class that is not derived from an RN object.

E. They automatically consider a package to consist of custom objects.

A. Polling survey

B. Transactional survey in rules

C. Broadcast survey

D. Website link survey

A. It is a profile setting that must be enabled for a profile.

B. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

C. It allows an agent desktop to log in to the application with local add-in files.

D. It is a setting that must be enabled at the interface level.

E. It allows an agent desktop to log in to the application without any add-ins.