자료의 품질이 걱정되신다면 확인 방법은 간단합니다. KoreaDumps에서 AP-226 무료 샘플을 내려받아 Salesforce Contact Center Accredited Professional 대비 문제의 일부를 직접 살펴보시기 바랍니다.

Salesforce AP-226 시험 개요:

Salesforce AP-226 시험 요강 주제:

Salesforce AP-226 시험 궁금증 해소 코너

최신 Accredited Professional Certification AP-226 무료샘플문제

문제 #1

The required configurations for the client's requirements are:
Business Hours active, Omni-Channel Queue or Flow, Estimated Wait Time
active, and Business Hours added to the Embedded Deployment.
A consultant learns that their client receives thousands of emails a week to the contact center, which contain many PDF files, In general, the email communication back and forth with the customer is high. They do not want to duplicate the PDFs every time a new email's received in the same email thread.
When designing the solution, the consultant considers the Eliminate duplicate email attachments setting in Email-to-Case to meet the requirement.
How should the PDFs be processed by Salesforce to comply with the Eliminate duplicate email attachments setting?

A. Salesforce Files
B. Attachments
C. Custom file storage solution

문제 #2

The correct answer is Provision a long code phone number at least 2weeks before go-live.
Ursa Major Solar (UMS) configured its Omni-Channel to allow support agents to handle three chat requests simultaneously. It has been a challenge for some of the new hire agents.
What should an administrator add in Omni-Channel settings to allow ramp-up time for UMS's junior agents to handle only two chat requests at a time?

A. The correct answer is Create and assign a new Presence Configuration.
B. Create and assign a new Presence Configuration. Create and apply a new Routing Configuration.
C. Create and assign a new Presence Status

문제 #3

The customer wants to automatically route cases based on language skills and expertise. Which feature facilitates this?

A. Routing Rules
B. Entitlements
C. Skill-Based Routing
D. Omni-Channel Presence

문제 #4

The consultant should set up "Edit the Case page layout to embed the Contact Details component on the Case page." This is the most efficient approach to streamline the agents' workflow and eliminate unnecessary navigation.
Ursa Major Solar has a Contact Support form with fields for the Subject and Description on its Experience Cloud site, that its customers can fill out to log a case. However, customers are experiencing long response times, because the case is often transferred to a different department before it can be answered.
Which changes to the Contact Support form process should a consultant suggest to improve the response times?

A. Use a record-triggered flow to detect keywords and assign the case to a specialist queue that matches the keyword.
B. A Use Case Assignment rules to check for keywords in the subject or description and assign the case to a specialist queue that is appropriate for each keyword
C. Add the Type field to the assigned Global Action as required, and then use a record biggest for to assign the case to a specialist queue that is appropriate for each

문제 #5

The customer needs real-time sentiment analysis during calls. Which third-party integration could be beneficial?

A. Zoom
B. Genesys Cloud CX
C. Zendesk
D. Google Cloud AI

질문과 대답: