In an NSN BOT Case, the NI Project Team has informed you, "The NwOPs Field Operations Manager", that a logistics delivery will be one week late further delaying the NSN roll-out which is well behind schedule. They are requesting your support, which is the BEST recommendation?

• A. Tell NI to inform the customer of our options and ask them which they prefer.
• B. Tell NI to present a new roll-out plan to the customer and apologise for the delay which is outside of your control.
• C. Utilise the Operational spares to resolve the issue; but at the same time jeopardizing the operational network.
• D. Use parts from low priority operational sites to ensure the high priority sites affected can be put on air.

You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?

• A. Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
• B. Employ contractors in local NOC and Field to fill the competence gap.
• C. A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
• D. GNOC provide the NOC and Technical Support with small team of experts based in country.

According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

• A. A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
• B. SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.
• C. SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.
• D. A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.

In which case is it required to update/change the Cost Baseline?

• A. In case of increased Trouble Ticket Volumes affecting the original cost plan.
• B. In case of a change in subcontractor prices.
• C. In case a risk is materialized.
• D. In case of scope changes supported by a legal binding document.

Which are the main CM interfaces?

• A. FM, PM, NOC management, Field maintenance management, SM.
• B. FM, Care, NOC management, Field maintenance management, NPO.
• C. FM, PM, NOC management, Field maintenance management, NPO, customer and vendors.
• D. PM, NOC management, Field maintenance management, NPO, SM.